IT Questionnaire

Questionnaire

1.      What company do you work for?

Department for work and pensions

2.      What is your position in your company?

Executive officer personal adviser

3.      What responsibilities do you have in your job?

My responsibilities in the job are to deliver group information sessions to claimants. Advise on best job search tools

4.      Are you expected to motivate yourself, if so how do you do this?

Yes, we have targets to set, so goals can be achieved

5.      What leadership skills are you expected to use in your job and how do you use them?

I am expected to use effective communication that is clear, humility and treating all as equal. Also fairness and openness are essential in my job

6.      How does your company enforce respect to other members of staff? Are there any policies in place?

The DWP has many policies such as diversity and equality. Also the Disciplinary policy

7.      Does your company expect you to use problem solving within your job, if so how do you use it?

Yes, but as we have very strict procedures to adhere to our problem solving is usually generic

8.      How are you expected to use determination within your company?

To be determined to do the best for every claimant but in the decision making we are bound by laws that determine these so basically to follow procedures

9.      Are you expected to manage your time when at work and how would you do this?

Yes, I have a daily diary and I allocate time slots to claimants and block time for meetings

10.  Do you work within a team at work? How do you work effectively in a team?

Yes we are a team we have daily huddles for communication, weakly 1 hour meetings and share ideas 

11.  What written, numerical and verbal skills do you use within your job?

As a personal advisor and group session facilitator much of my job is verbal. Numerically there is little and written work is primarily PC based

12.  How do you use planning and organisational skills within your job?

I plan my weeks in advance, book necessary room space but do have to be flexible also as plans change. I have objectives and I need to ensure that I achieve them

13.  How does your company enforce punctuality?

We have flexible working arrangements and keep a time sheet that is checked weekly

14.  In what way are you expected to be reliable? How do your colleagues depend on you?

We are expected to arrive on time and to be available to do the jobs in hand, my colleagues depend on me as to be on time, if I am not there at 9am they will have to cover my work

15.  Are you expected to work independently? If so how do you do this?

Yes to a point as all claimants are individual and I need to pitch my interviewing skills at different levels for different claimants. However primarily we are a team and are always conscious of what is happening around us as we work in a potentially volatile environment

16.  How is health and safety implemented into your company?

We have health and safety reps who do regular checks. Annually all staff read the local implementation plan which deals with the “what if” element

17.  How does your company adhere to legalisation?

The health and safety at work act is displayed, managers have 3 yearly training programme and stage have PC learning as it is everyone’s responsibility

18.  What organisational procedures do you carry out within your company?

Carry out risk assessments on work station and meetings rooms check panic alarms weakly. Advise security in advance if any potentially violent customers due to attend. Ensure all equipment is used correctly highlight hazards or risks I see

Analysis of questionnaire

This questionnaire was filled in by someone who works for the department for work and pensions. She is an executive officer and personal adviser. From the questionnaire that has been filled in I have found out what her employers expect of her and what personal attributes she is expected to have.

One of the things that is expected of this employee is self-motivation, in order to motivate herself within the job the company sets targets to make sure the goals are achieved. Another personal attribute that is valued by employees is having good leadership qualities. This employee uses them within her job by ensuring effective communication. She also has to treat everyone equally and fairly including colleagues and even customers, no customer should be treated with more respect than others they should all be equal. All employees are expected to respect each other to ensure this the company has many policies in place to make sure no employee is treated with disrespect. Such as the disciplinary policy. This employee is expected to be reliable and other colleagues depend on her within the work place. Her employer expects her to arrive on time and be able to do the job that her at hand so she has to be reliable for those reasons also her colleagues depend on her to be on time because if she is not in work on time then they will have to cover her work and this is not expected of them. The company also enforces punctuality for all employees they have flexible working arrangements to make sure that they can always be in work on time and when they should be. Also a time sheet is kept and checked weekly to make sure that all employees have been in on time and been punctual when they should have been. This personal attribute seems to be valued very high for this company and they take many precautions to make sure everyone is in on time. She is also expected to use problem solving within her job. They have  very strict procedures to adhere to when solving a problem and it is usually generic. So solving a problem requires a lot of thinking because they have a lot of very strict rules to be thinking about while trying to solve a problem. The employers also expect her to use determination in the job an example of this would be doing your best for each client but while doing so laws and procedures have to be followed. But if a client has a problem the employees are expected to do the best that they can to solve their problem and they should be determined to do this. Another personal attribute valued by employers is being able to work independently. In the company each client is individual and different interviewing skills are required for different clients. Also each client is individual to an employee so they need to work independently to use the best communication skills suited to that employee so that they can best solve the problem. All employees are expected to manage their time on an independent level, they will have diary’s so that they can allocate time slots to clients and also block out times for meetings to ensure effective communication with other colleagues. These two things ensure that an employee’s time is organised and split wisely between different things that need to be done. Team work is also essential and is expected from each employee within the business. This is because the wholes department works as a team they have weakly 1 hour meeting so that they can share ideas about how to improve and make things better everyone has an input and all input is valued. Within the business she is expected to use verbal skills all of the time because she has to advise each client on the best thing to do. In order to achieve this she first has to speak to the customer and get an understanding of their problem so she can work out the best way to solve their problem. There are little numerical skills needed within the job. Her employers expect her to use planning and organisational skills within the job. She does this by planning her weeks in advance, so that she can then book necessary room space. She also has to be flexible with plans because things may change. Also she has objectives to reach and she needs to ensure that she achieves them and planning and organising things will help with this. Health and safety is a big part in the company, they have health and safety reps who do regular checks. Also quite regularly all of the staff read the local implementation plan which deals with the “what if” part of health and safety. So if a particular thing happens within the company then the member of staff will know the procedure and what to do. The company also has to follow organisational procedures for example they carry out risk assessments on work stations and meeting rooms and panic alarms have to be checked weekly because if one doesn’t work then it could be a very big risk to the member of staff who is using the room with that alarm in. Also security are advised in advance if any violent customers are expected to be coming in so that they can prepare for any problems. Also all of the equipment has to be used correctly and any hazards or risks can be assessed and sorted out.